How You Can Make Difference in Any Job


I never really knew what I wanted to do as a kid growing up. I didn’t figure that out until I was in my 4os. Some have called me a late bloomer, others have told me that I had my head up my arse. But there’s one thing I did know: I knew what I didn’t want to do.

I didn’t want to work just to work. Becoming rich just to get stuff was never a goal, nor was becoming famous or powerful. I really only wanted one thing: I wanted to do something that I felt was meaningful. If I was going to spend one third of my life working, I wanted to do something that mattered. Although I didn’t realize it until later, what I wanted to do was make a difference.

I’ve worked in a cafeteria line, drove cattle on a ranch, sold books door to door, pitched insurance, tried Amway, did my time in retail stores as a “shoe dog” and suit salesman, did tech support for a big software company, and shuffled papers as an administrative assistant.

In every case, I was always looking for the next gig because this one wasn’t good enough.  In every case, except for my current job, I got bored, or pissed off, or lazy, and I moved on. This decision was rarely made with clarity, and there was always confusion as to whether I was making the right move or just being stupid.

But looking back, I can see that I had the opportunity to make a difference in every one of those jobs. At times I did. Most of the time, though, I was too wrapped up in my own problems and issues to think about what I could contribute.

One day while I was selling clothing for a major retail store,  an elderly woman came in looking for a suit for her husband. I asked the usual questions: size, color, price, what he was going to use it for. “We are going to bury him in it.” she replied with a sigh. For a moment I was speechless, then I felt a tinge of annoyance. Why did I have to get this customer? It was going to take more time, and as a commission salesperson, time was money. Truth was, I didn’t want to let myself feel for her and her situation.

Immediately I felt a sense of shame, coupled with compassion. This woman was going to lose her life’s partner and needed my help to dress her husband for his burial. I stopped thinking about myself and gave her the time and attention she needed.

After two hours, we had picked out a suit, a shirt, a tie, and some shoes. After ringing it all up, I helped carry her purchases to her car. “Thank you so much”, she said, offering me a five dollar bill. I saw tears in her eyes and mumbled “You’re welcome.” I waved away the five dollar bill and walked away before I started crying myself.

I made a difference that day,  not by anything I did, but in who I was being: compassionate, understanding,  and generous with my time. Believe it to not, a few months later a guy came in looking for a suit to wear to his own funeral.

You may not be doing what you feel is your life’s work. You may think that what you are doing doesn’t really matter. Truth be told, in the scheme of things, maybe it doesn’t. But what does matter is what you bring to what you do. It’s who you choose to be that makes the difference, not so much what you do.

Sometimes all that is needed is a change of perspective. As a clothing salesmen, I saw suits as costumes; saw fashion as trivial. Consequently, I felt that my job was trivial. What I failed to see was how a man felt once he was put into a beautiful tailored suit or sportcoat with a shirt and tie that matched. A young punk could walk in with pants hanging so low that his underwear showed, but could walk out as a well dressed man. 

I saw myself as a salesman, but if I had been able to see myself as someone who helped people feel better about themselves, that would have made a difference in how I felt about the job. Maybe it would have changed from being a grind to being an opportunity.

To make a difference in your job or career, you must realize that you have a contribution to make. You must be willing to make that contribution, no matter how slight you feel that it is. You can make a difference simply by

  • being friendly and smiling
  • showing that you care and are willing to help
  • being willing to extend yourself beyond your job description
  • being interested in the lives of those you come in contact with
  • being willing to share your knowledge and expertise not just with customers but with your team and co-workers
  • being grateful for the opportunity to serve

It’s not what you do that matters. It’s what you bring to what you do that makes the difference. Can you bring generosity? Can you bring compassion? Can you bring authenticity, honesty, and integrity? Can you bring a real desire to be of service?If you can’t, then you might as well be replaced by a machine. But if you can, then you will make a difference in the lives of those you come in contact with by your unique contribution, and you will have done something that matters.

If you liked this post, please leave a comment and/or share it with your social networks.  

Your companion on the journey to transformation,


14 replies
  1. Kyle
    Kyle says:

    Thanks Ted. To lose yourself in service is a key. Gets you out of your own head which is usually thinking crap anyway! Choose to serve and it can help you to choose to think better. Like my mom always said “If you’re going to do a job, do it right”. By the way Ted, I still don’t know what I want to do when I grow up!

  2. Donna Chopp
    Donna Chopp says:

    Thanks for the reminder! Sometimes we get lost in the day to day chaos and forget that the other person is caught up in their own chaos!

    • Ted A. Moreno
      Ted A. Moreno says:

      I would say that most of the time we get caught up in the day to day chaos! It takes intention and attention.

      thanks for you comment Donna!

  3. Nancy
    Nancy says:

    It’s like my favorite song, “You get what you give”, but I love your idea that it’s not what you do, but what you bring to what you do. That requires a presence that transforms the smallest task into moments of awareness of God’s presence, which is simply love:-)

  4. Roxane
    Roxane says:

    That was a great article. I’ve often thought about the roll I play as a front office person. It wasn’t until I was leaving that position that I realized how much of an impact I made with clients I often spoke to on the phone. More then a few wished me well in my new endevors and told me how much they appreciated the time and energy I put into trying to help them. I was very surprised and humbled.

    • Ted A. Moreno
      Ted A. Moreno says:

      We’re often not aware of how we impact people both negatively and positively. We can always make the choice to make a difference.
      thanks for you comment Roxanne, great to hear from you.


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